OGLESBY, GWENDOLYN F

Capabilities

• ●First Impression Business Solutions offers services and training to help businesses attain and maintain optimal customer service by ensuring an awareness of one’s ‘personal brand’ and mindfulness of business acumen.
• ●Published author of book, ‘Call Center: A Focus on Customer Service’ which introduces curriculum, The I.P.A.D.
• ●Concept and The Vowels of Customer Service (VCS) – competencies and behaviors employees need to be successful in the workplace. • Training that inspires the employee to be their best in the workplace through classroom discussions and customer centric group exercises. • Encourage individuals to avoid unnecessary workplace pitfalls through discussions of common company policies such as code of conduct, attendance, core values, and typical termination reasons. • Unique curriculum - focuses on the individual’s work ethic, and how their actions impact others in the workplace.
• ●This training will lay the foundation for a more effective customer service adoption

Certifications

• WOSBsince Jan 2022 · through Jan 2027

  WOSB — status as published by the U.S. SBA Small Business Search. Last verified 2026-06-10.

Specialties